Return, Exchange & Refund Policy

At Saanvi Glitz, we strive to provide quality products and a smooth shopping experience.

Returns

We do not offer returns for change of mind, dislike of design, or personal preference.

Exchange / Replacement Eligibility

We only offer exchange or replacement in the following cases:

• You received a damaged product
• You received a defective product
• You received the wrong item

To request an exchange or replacement, you must contact us within 24 hours of delivery.

Mandatory Proof for Claims

To process any damage, defect, wrong item, or missing item claim, an unboxing video is mandatory.

The unboxing video must:

• Be recorded from the start of opening the sealed package
• Clearly show the shipping label and the product received
• Be unedited and continuous

Without a proper unboxing video, we may not be able to process the claim.

Conditions for Exchange / Replacement

• The product must be unused
• It must be in its original packaging
• The issue must be reported within 24 hours of delivery
• Valid proof (unboxing video + product photos if needed) must be shared

Non-Eligible Cases

Exchange / refund will not be applicable in the following situations:

• Change of mind after purchase
• Minor color difference due to lighting / photography
• Damage caused after delivery due to mishandling, perfume, moisture, water exposure, or improper storage
• Used products
• Claims raised without unboxing video
• Claims raised after 24 hours of delivery

Refunds

Refunds will only be processed if:

• Replacement is not possible, or
• We specifically approve a refund after reviewing the case

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Contact for Support

For any issue, please contact us within 24 hours of delivery at info.saanviglitz@gmail.com with your order number, unboxing video, and clear photos of the issue.